Improving Patient Satisfaction

Objectives for CME

• Lesson 1: CQI and Patient Satisfaction – What is it and why is it relevant to my practice –
• Lesson 2: How to identify, evaluate and create a plan to address the problem in patient satisfaction – Specifically we examine some strategies for identifying, evaluating, and creating a plan to improve the problem
• Lesson 3: Implementing improvements to get patient satisfaction – Methods of implementation and how to establish an ongoing monitoring process to assure a positive outcome.